Shipping Policy – Petcovy

At Petcovy, we believe a great shopping experience should be simple, transparent, and reliable. We carefully work to make sure your order reaches you smoothly from the moment you place it until it arrives at your door.

Please review the information below for complete details about our shipping process.

Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with your tracking information.

Orders are not normally processed or shipped on weekends and public holidays.

Shipping Time

Our estimated delivery time is 5–10 business days after your order has been processed.

Delivery times may vary depending on your location, carrier operations, order volume, weather conditions, or other circumstances outside our control.

Please note that the estimated delivery timeframe is not a guaranteed delivery date.

Shipping Cost

We currently offer free shipping on all orders for a limited time.

The final shipping cost displayed at checkout will always reflect the applicable shipping charges for your order. We do not intentionally add hidden shipping fees after checkout.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

You can use this tracking information to monitor your package and follow its delivery progress.

Please allow some time for tracking information to become active after your order has been shipped.

Shipping Delays

We do our best to keep deliveries within the estimated timeframe, but occasional delays can happen.

Delays may be caused by:

• High order volumes

• Carrier delays

• Severe weather

• Customs or local processing

• Incorrect or incomplete address information

• Other circumstances outside our control

If your order appears to be significantly delayed, please contact us and our team will be happy to assist.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

Petcovy is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible. While we cannot guarantee that an address can be changed after an order has been processed, we will do our best to assist.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If the package is still missing, contact us and we will help you determine the appropriate next steps with the shipping carrier.

Petcovy is not responsible for packages confirmed as delivered by the carrier.

Multiple Items in One Order

In some cases, products from the same order may be shipped separately depending on availability and fulfillment.

If this happens, you may receive more than one tracking number or your items may arrive at different times.

Contact Us

If you have any questions regarding your order, shipping, or delivery, our support team is here to help.

Email: hello.petcovy@gmail.com

We’ll do our best to provide a clear and helpful response as quickly as possible.